Frequently Asked Questions
Customer Care
Welcome to BetterYourHealth.com, a site we launched to make building a wellness routine easier for customers like you. Here you can shop our full suite of supplement brands—Renew Life, Natural Vitality, Rainbow Light and NeoCell—just like you always have. But now, whether you order from one brand or all four, everything goes into one cart and counts toward the same $50 free shipping minimum.
How do I contact Customer Care?
Call us toll-free at 800-209-1005 or click here to send us an email. Our Customer Care team is happy to assist you with the following:
- Order Inquiries: Monday through Friday, 9 am to 9 pm Eastern
- Product Questions: Monday through Friday, 9 am to 5:30 pm Eastern
What is your return or guarantee policy?
We are proud to offer hassle-free refunds as our return policy. If you’re not 100% satisfied with your purchase, there is no need to return your product to ensure a refund. Simply contact Customer Care at 800-209-1005 within 60 days of your order ship date and we will process your refund back to the original form of payment. Shipping and handling fees are not refundable.
Orders that are past the 60 days are not eligible for a refund. This policy is only applicable to products ordered from our website. We reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.
How does Auto Delivery work?
Auto Delivery makes it easy to keep up your wellness routine. Simply sign up to enjoy 10% off, free shipping and peace of mind that you’ll never run out of your favorite products. To get started, select the Auto Delivery option on the product page and pick your schedule and click “Add to Cart.” Each month, unless you cancel, you will be charged the current retail price minus the 10% Auto Delivery discount. It’s FREE to join and easy to make changes or cancel anytime. Click here to log into your account to manage, cancel, pause or change Auto Delivery orders.
Shipping Information
What is the minimum amount I need to spend to get free shipping?
Orders $50+ always ship free. All products you add to your cart, from any of our supplement brands—Renew Life, Natural Vitality, Rainbow Light and NeoCell—count toward the same $50 minimum.
Has the free shipping minimum changed for any brand?
Now all orders $50+ always ship free. Even better, as you shop, all products from any of our brands go into one, single cart—and everything counts toward the same $50 free shipping minimum.
How much does shipping cost if I don’t meet the $50 minimum for free shipping?
$5.99.
When will I receive my order?
Orders ship from our distribution center in 24-48 hours. Once your order ships, we’ll send you a shipment confirmation email which contains tracking information. Orders should be delivered in 4-7 business days.
If I order products from the different brands on the site, will they ship together?
Yes, if you place an order that contains products from multiple brands, we’ll ship all items in that order together.
Frequently Asked Questions
What has changed on the website?
What exactly changed? How do the changes affect my shopping experience?
We recently launched a unified shopping experience across our suite of supplement brands. You can still shop each brand the way you always have. But now—whether you order products from one brand or all four—everything goes into one cart, counts toward the same $50 free shipping minimum and all items in that order ship together.
Why did you put these brands together?
These brands have always been part of the same wellness business. But now they’re all linked through one central website that makes it easier for customers like you to shop for different types of supplements, all at once. Whether you start at BetterYourHealth.com or your favorite brand’s website, you’ll find mood support, daily essentials for the whole family, supplements for glowing skin, ways to support digestive health and everything in between.
As part of our commitment to whole family wellness, we also wanted to do our part in creating a more sustainable world. So now, whether you shop from one brand or all four, everything goes into one cart, and everything in your order ships at once. Fewer boxes = less waste (not to mention lower shipping costs for customers!).
How can I access each of these brands?
You can navigate to each of our brands by clicking on their logos at the top of page. You can also get to your favorite brands as you always have at Renew Life, Natural Vitality, NeoCell and Rainbow Light.
How can I learn about the other brands?
Visit our homepage at BetterYourHealth.com and click on any brand to learn more, or click on any brand logo on the top of this page.
What if I have questions about a specific brand?
You can visit FAQs for each brand below:
What is Better Your Health?
Better Your Health is a suite of brands that brings together supplement options for all aspects of your health, so you can cover all your family’s needs in one place—a better, more convenient way to shop the quality health brands you trust.
Is the brand I use changing to Better Your Health?
No. All our brands—Renew Life, Natural Vitality, NeoCell and Rainbow Light brands—will remain. Better Your Health refers to the suite of wellness brands that are part of the larger Clorox family of brands.
What does “Clorox family of brands” mean?
Clorox is our parent company, and Better Your Health brands are the wellness arm of the Clorox family (or portfolio) of brands. Learn more here.
Placing an Order
How do I use coupon codes?
When you’re ready to check out, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box, then click “Apply.” Only one coupon or promo code can be applied per order. Some products may be excluded from coupon offers. Coupons cannot be combined with other special offers or applied to previous orders or to new or existing Auto Delivery subscriptions.
Can I use more than one promo code on my order?
Only one coupon or promo code can be applied per order.
Managing Orders
Can I still see my previous orders in My Account?
Yes, all of your previous orders will show up under My Account. If you have orders from more than one brand, they’ll be consolidated into one account.
How does this impact my current Auto Delivery?
If you have an Auto Delivery subscription, it will continue without any changes. Click here to log into your account to manage, cancel, pause or change Auto Delivery orders. Select the “My Subscriptions” option, and select the specific Auto Delivery you want to change.
If I have Auto Delivery with 2 or more brands, will they be combined?
They will not be automatically combined. To combine them, click here to log into your account to manage, cancel, pause or change Auto Delivery orders. Select the "My Subscriptions" option, and select the specific Auto Delivery you want to change. If you have products on different Auto Delivery plans and/or on different schedules, they will not ship in the same box, but will remain as separate shipments.
If I have an active promo code, will it still work on the site?
Yes, active promo codes will still be applicable. Only one coupon or promo code can be applied per order.
Managing My Account
Do I need to create a new login or password?
If you had an account on one of our previous sites (RenewLife.com, NeoCell.com, NaturalVitality.com, RainbowLight.com), you can log into BetterYourHealth.com with the same email address and password. There, you’ll be able to view your account history (including previous orders, Auto Delivery subscriptions, etc.).
If you had accounts on two or more of our previous sites, you’ll use your same email address, but will need to click “Forgot Your Password?” and reset your password to log in and view your account history.
If you’ve never had an account on any of our previous sites, you’ll need to create a new login and password to create an account on BetterYourHealth.com.
What happens to my current account login and password?
See previous question.
What if I have an account on more than one of the websites?
If you had accounts on two or more of our previous sites, you’ll use your same email address, but will need to click “Forgot Your Password?” and reset your password to log in and view your account history.
General Questions
Can I take my supplement with other vitamins or medications? Are there any interactions?
Our products are all guaranteed to be safe and effective when used as directed. Unfortunately, we cannot give advice with regard to potential interactions. We strongly encourage customers to consult with their doctor for guidance. They’ll be able to indicate whether or not any given supplement is safe to take with your other vitamins or prescription medication.
If these supplements are sold together, are they safe to be taken together?
Our products are all guaranteed to be safe and effective when used as directed. Unfortunately, we cannot give advice with regards to potential interactions. We strongly encourage customers to consult with their doctor for guidance. They’ll be able to indicate whether or not any given supplement is safe to take with your other vitamins or prescription medication.
How is my information being shared?
Clorox and its family of brands have a strong tradition of honesty and fair dealing, and we strive to be transparent about our privacy practices. We provide this Privacy Policy to help you understand how we collect, use, share and safeguard your personal information.
Will I get emails from other brands?
You will only get emails from the brands you signed up to receive emails from.
How do you determine how to price your products?
Quality, safety and efficacy are our primary considerations in formulating our products. Our Research & Development Team works hard to source the highest quality ingredients available. When possible, we include ingredients backed by gold-standard clinical research for safety and efficacy. We also conduct extensive quality testing on both the raw materials that go into our formulas and the final products. All of these standards factor into our prices, and our goal is to bring you the most effective supplement formulas at the best value.
Customer Care
Welcome to BetterYourHealth.com, a site we launched to make building a wellness routine easier for customers like you. Here you can shop our full suite of supplement brands—Renew Life, Natural Vitality, Rainbow Light and NeoCell—just like you always have. But now, whether you order from one brand or all four, everything goes into one cart and counts toward the same $50 free shipping minimum.
How do I contact Customer Care?
Call us toll-free at 800-209-1005 or click here to send us an email. Our Customer Care team is happy to assist you with the following:
- Order Inquiries: Monday through Friday, 9 am to 9 pm Eastern
- Product Questions: Monday through Friday, 9 am to 5:30 pm Eastern
What is your return or guarantee policy?
We are proud to offer hassle-free refunds as our return policy. If you’re not 100% satisfied with your purchase, there is no need to return your product to ensure a refund. Simply contact Customer Care at 800-209-1005 within 60 days of your order ship date and we will process your refund back to the original form of payment. Shipping and handling fees are not refundable.
Orders that are past the 60 days are not eligible for a refund. This policy is only applicable to products ordered from our website. We reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.
How does Auto Delivery work?
Auto Delivery makes it easy to keep up your wellness routine. Simply sign up to enjoy 10% off, free shipping and peace of mind that you’ll never run out of your favorite products. To get started, select the Auto Delivery option on the product page and pick your schedule and click “Add to Cart.” Each month, unless you cancel, you will be charged the current retail price minus the 10% Auto Delivery discount. It’s FREE to join and easy to make changes or cancel anytime. Click here to log into your account to manage, cancel, pause or change Auto Delivery orders.
Shipping Information
What is the minimum amount I need to spend to get free shipping?
Orders $50+ always ship free. All products you add to your cart, from any of our supplement brands—Renew Life, Natural Vitality, Rainbow Light and NeoCell—count toward the same $50 minimum.
Has the free shipping minimum changed for any brand?
Now all orders $50+ always ship free. Even better, as you shop, all products from any of our brands go into one, single cart—and everything counts toward the same $50 free shipping minimum.
How much does shipping cost if I don’t meet the $50 minimum for free shipping?
$5.99.
When will I receive my order?
Orders ship from our distribution center in 24-48 hours. Once your order ships, we’ll send you a shipment confirmation email which contains tracking information. Orders should be delivered in 4-7 business days.
If I order products from the different brands on the site, will they ship together?
Yes, if you place an order that contains products from multiple brands, we’ll ship all items in that order together.
Frequently Asked Questions
What has changed on the website?
What exactly changed? How do the changes affect my shopping experience?
We recently launched a unified shopping experience across our suite of supplement brands. You can still shop each brand the way you always have. But now—whether you order products from one brand or all four—everything goes into one cart, counts toward the same $50 free shipping minimum and all items in that order ship together.
Why did you put these brands together?
These brands have always been part of the same wellness business. But now they’re all linked through one central website that makes it easier for customers like you to shop for different types of supplements, all at once. Whether you start at BetterYourHealth.com or your favorite brand’s website, you’ll find mood support, daily essentials for the whole family, supplements for glowing skin, ways to support digestive health and everything in between.
As part of our commitment to whole family wellness, we also wanted to do our part in creating a more sustainable world. So now, whether you shop from one brand or all four, everything goes into one cart, and everything in your order ships at once. Fewer boxes = less waste (not to mention lower shipping costs for customers!).
How can I access each of these brands?
You can navigate to each of our brands by clicking on their logos at the top of page. You can also get to your favorite brands as you always have at Renew Life, Natural Vitality, NeoCell and Rainbow Light.
How can I learn about the other brands?
Visit our homepage at BetterYourHealth.com and click on any brand to learn more, or click on any brand logo on the top of this page.
What if I have questions about a specific brand?
You can visit FAQs for each brand below:
What is Better Your Health?
Better Your Health is a suite of brands that brings together supplement options for all aspects of your health, so you can cover all your family’s needs in one place—a better, more convenient way to shop the quality health brands you trust.
Is the brand I use changing to Better Your Health?
No. All our brands—Renew Life, Natural Vitality, NeoCell and Rainbow Light brands—will remain. Better Your Health refers to the suite of wellness brands that are part of the larger Clorox family of brands.
What does “Clorox family of brands” mean?
Clorox is our parent company, and Better Your Health brands are the wellness arm of the Clorox family (or portfolio) of brands. Learn more here.
Placing an Order
How do I use coupon codes?
When you’re ready to check out, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box, then click “Apply.” Only one coupon or promo code can be applied per order. Some products may be excluded from coupon offers. Coupons cannot be combined with other special offers or applied to previous orders or to new or existing Auto Delivery subscriptions.
Can I use more than one promo code on my order?
Only one coupon or promo code can be applied per order.
Managing Orders
Can I still see my previous orders in My Account?
Yes, all of your previous orders will show up under My Account. If you have orders from more than one brand, they’ll be consolidated into one account.
How does this impact my current Auto Delivery?
If you have an Auto Delivery subscription, it will continue without any changes. Click here to log into your account to manage, cancel, pause or change Auto Delivery orders. Select the “My Subscriptions” option, and select the specific Auto Delivery you want to change.
If I have Auto Delivery with 2 or more brands, will they be combined?
They will not be automatically combined. To combine them, click here to log into your account to manage, cancel, pause or change Auto Delivery orders. Select the "My Subscriptions" option, and select the specific Auto Delivery you want to change.
If I have an active promo code, will it still work on the site?
Yes, active promo codes will still be applicable. Only one coupon or promo code can be applied per order.
Managing My Account
Do I need to create a new login or password?
If you had an account on one of our previous sites (RenewLife.com, NeoCell.com, NaturalVitality.com, RainbowLight.com), you can log into BetterYourHealth.com with the same email address and password. There, you’ll be able to view your account history (including previous orders, Auto Delivery subscriptions, etc.).
If you had accounts on two or more of our previous sites, you’ll use your same email address, but will need to click “Forgot Your Password?” and reset your password to log in and view your account history.
If you’ve never had an account on any of our previous sites, you’ll need to create a new login and password to create an account on BetterYourHealth.com.
What happens to my current account login and password?
See previous question.
What if I have an account on more than one of the websites?
If you had accounts on two or more of our previous sites, you’ll use your same email address, but will need to click “Forgot Your Password?” and reset your password to log in and view your account history.
General Questions
Can I take my supplement with other vitamins or medications? Are there any interactions?
Our products are all guaranteed to be safe and effective when used as directed. Unfortunately, we cannot give advice with regard to potential interactions. We strongly encourage customers to consult with their doctor for guidance. They’ll be able to indicate whether or not any given supplement is safe to take with your other vitamins or prescription medication.
If these supplements are sold together, are they safe to be taken together?
Our products are all guaranteed to be safe and effective when used as directed. Unfortunately, we cannot give advice with regards to potential interactions. We strongly encourage customers to consult with their doctor for guidance. They’ll be able to indicate whether or not any given supplement is safe to take with your other vitamins or prescription medication.
How is my information being shared?
Clorox and its family of brands have a strong tradition of honesty and fair dealing, and we strive to be transparent about our privacy practices. We provide this Privacy Policy to help you understand how we collect, use, share and safeguard your personal information.
Will I get emails from other brands?
You will only get emails from the brands you signed up to receive emails from.
How do you determine how to price your products?
Quality, safety and efficacy are our primary considerations in formulating our products. Our Research & Development Team works hard to source the highest quality ingredients available. When possible, we include ingredients backed by gold-standard clinical research for safety and efficacy. We also conduct extensive quality testing on both the raw materials that go into our formulas and the final products. All of these standards factor into our prices, and our goal is to bring you the most effective supplement formulas at the best value.
